Remote Customer service Jobs • Splunk

Use your technical expertise and customer service skills to resolve questions and issues for online merchants. Communicate clearly in writing to both technical and non-technical people. Use our “live chat first” approach to clearly answer questions, triage and gather context as needed, moving to email for any deeper investigations when necessary. Occasional outbound phone calls with customers when the issue requires quick context gathering.

Join the team as a Technical Support Expert. As a pivotal member of the Onboarding and Compliance Support team, you'll be the shield that guards the realms of communication, ensuring that customers can operate in a secure and compliant environment, free from external threats. You will deliver top-tier customer service, navigate customers through compliance, provide expert advice, and resolve issues.