Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.
Job listings
$60,000–$67,000
USD/year
Use your technical expertise and customer service skills to resolve questions and issues for online merchants. Communicate clearly in writing to both technical and non-technical people. Use our “live chat first” approach to clearly answer questions, triage and gather context as needed, moving to email for any deeper investigations when necessary. Occasional outbound phone calls with customers when the issue requires quick context gathering.
As a Product Support Specialist at Linear, the role involves contributing to the future of the product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels. Main responsibilities include supporting customers, investigating and resolving inbound customer issues, partnering with the engineering team, and leading strategic projects.