Remote Customer service Jobs • Javascript

You’ll design and optimize automated experiences that help customers progress toward their goals quickly and independently, freeing up CSMs. You'll be the driving force behind our digital CS motion: building journeys, testing engagement strategies, and leveraging advanced automation and AI tooling. In this role, your work will directly impact our SMB and mid-market customers in early growth stages.

The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia’s customers. The CSE is a key member of the Customer Solutions team, acting as the main liaison on client-facing technical areas. The CSE ensures the resolution of complex issues and allows customers to take full advantage of the Algolia offering. You will act as a consultant, deliver ad-hoc services, and advise customers on best practices.