Remote Customer service Jobs • HTML

Support customers throughout their journey with mabl to ensure they achieve their goals. Onboard new customers to the mabl platform including hands-on training and guidance with best practices. Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact. Lead Quarterly Business Reviews with commercial clients. Identify expansion opportunities and partner closely with the sales team to execute.

The Customer Escalation Engineer supports Jumio’s enterprise customers and is an experienced, driven Product Support professional. This role handles customer escalations and proposes solutions, serving as the subject matter expert on Jumio’s solutions with customers and trusted internal stakeholders.

As a Customer Technical Support Engineer at Masabi, you'll be a key figure on the front lines, supporting leading transit agencies and technology partners worldwide. Your core mission is to maintain exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues efficiently. This role is dynamic and fast-paced, deepening your knowledge of hardware and software systems while building strong relationships with stakeholders.

You’ll design and optimize automated experiences that help customers progress toward their goals quickly and independently, freeing up CSMs. You'll be the driving force behind our digital CS motion: building journeys, testing engagement strategies, and leveraging advanced automation and AI tooling. In this role, your work will directly impact our SMB and mid-market customers in early growth stages.

Be the first point of contact for HelpDesk support tickets from Customers, investigating and responding to customer support tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA’s and any established deadlines; configuration of IntelligenceBank software products is required which may include but not be limited to custom webpage development (HTML, CSS, JS), IB database/briefs/forms, workflows, alerts, groups, permissions), Zapier integrations & automations.

Assist members by providing technical support through email and live chat. Test and log potential issues that need to be directed to our quality assurance and development team. Auditing mailing list campaigns for content and list quality. Provide assistance to members with questions in orbit around our service, like design, content, or SEO advice, distributing music, site reviews, and more. Ensuring our support and help documentation stays up to date and current.