The Associate Knowledge Management Specialist will be a contributor, curator and publisher for internal and external information resources. They will coordinate subject matter expertise to develop content needs, assist with writing internal and external communications, game documentation, policies, and process guides. They will also act as a point of contact for front line staff and CS support teams for information related issues.
As a Support Specialist, you will assist clients with technical support through emails, phone calls, and online training meetings. You will also assist with software testing and the setup of new accounts, conduct online support and training, and gather feedback for our product team. Also providing technical support to both clients as well as other members of the customer support team.
As a Customer Success Engineer, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. Understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.
This role provides skilled support for customers using Moodle-based Learning Management Systems (LMS) and integrated products. The position involves substantial technical work and communication with both clients and internal teams. Duties include taking ownership, triaging, and responding to tickets within agreed service levels.