Remote Customer service Jobs · HTML

Assist the internal support team with technical product and service requests from customers. Requires Web Design competency; responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities. Be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets.

The Product Support Specialist is responsible for providing first-touch support to enterprise customers and end-users via phone, email and ticket submissions through helpdesk software. This role involves troubleshooting technical issues, guiding customers, and maintaining documentation, collaborating with teams to ensure timely and effective support, and becoming an expert on BenchPrep’s product suite.

The goal of the Department of Customer Love is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience. You will resolve customer questions, guide new customers, and work closely with the product team.