Remote Customer service Jobs · CSS

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
• Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
• Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.

• Manage the entire customer lifecycle from onboarding to growth for high-touch customers.
• Act as the primary point of contact and trusted consultant to optimize value delivery.
• Identify and implement repeatable processes to maximize product adoption and customer business objectives.

Unlayer provides a platform for building and managing customer experiences. The company values customer success and technical expertise in its team.

• Lead customer onboarding and implementation engagements that accelerate time-to-value.
• Partner with customers for use case discovery and enable them on Pendo products including Analytics, Guides, and NPS.
• Manage multiple concurrent custom services engagements while maintaining quality and delivery timelines.

Pendo was founded in 2013 by former product managers to build a simple way to understand and attack what truly drives product success. They are one of the fastest-growing startups, supported by institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, with values including Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.