Solve problems and nurture relationships within Paddle's growing base of software clients by cultivating customer satisfaction and ensuring effective, supportive customer interactions. Address queries across a range of subjects in a software and payments-related environment using your empathy and thoughtful communication skills. You will be part of a global team, working standard US hours (EST) for 5 days a week and covering weekends on a rotation.
In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to answer questions, troubleshoot and resolve issues via live chat, email and occasional phone calls. The Technical Support team works in shifts to provide 24/7 support to merchants and this role will be an EST shift from 8am-5pm EST with a 1 hour unpaid lunch.
Serve as a technical liaison between Engineering, Customer Support, and Customer Success teams to ensure seamless issue triage and resolution for enterprise clients. Provide high-touch post-sale consultation and guidance to enterprise customers, driving product adoption and helping them achieve business objectives on Webflow Cloud. Troubleshoot complex technical inquiries—using data, logs, and debugging tools—to determine whether issues reside on our platform or within the customer’s code.