Senior Customer Support Specialist

Solve problems and nurture relationships within Paddle's growing base of software clients by cultivating customer satisfaction and ensuring effective, supportive customer interactions. You will be working with technology companies, offering top-notch support and helping real people solve real business problems. You should have a strong sense of empathy and be able to express yourself clearly in written and verbal communication. You will be part of a global team, empowered to have a voice in the department's future. In this role, you will be working standard US hours (EST) for 5 days a week and covering weekends on a rotation. Responsibilities include responding to customer queries, driving the Product Feedback program, increasing customer satisfaction, and contributing to knowledge bases and documentation. The ideal candidate will have 2+ years of experience in online customer support, preferably supporting a SaaS product, with basic knowledge of HTML, CSS, and JavaScript. Experience with APIs and SQL queries is also required. The candidate should be comfortable working remotely and communicating with teams across different time zones.