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As a Technical Support Associate, you'll solve real-world challenges and guide customers through complex problems. Every interaction offers a chance to make a lasting impact by troubleshooting builds and empowering people. You'll collaborate with support, product, and engineering teams to enhance customer experience.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency.

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved

Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.

• 70% support our community and enterprise customers
• 5% cross-team work (pairings, learnings, escalation management, etc.)
• 10% self improvement (study, courses, tinkering with product)

n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.

• Respond to customer enquiries via email and phone.
• Handle customer complaints and collect feedback.
• Contribute suggestions for improvement.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities and align their corporate strategy with foresight.

• Ensure 100% success of all of Front's customers.
• Engage in the day-to-day grind of support queues, providing timely and effective assistance.
• Become an expert on how Front works and its day-to-day usage.

Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.

• Become a subject matter expert on the Iterable platform and build internal tools.
• Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
• Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.

Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.

• Deliver exceptional customer support to community members in both German and English
• Assist users through various channels including email, phone, and chat
• Share user insights and feedback with relevant teams to improve products and processes

SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.