Customer Support Specialist I

Role:

• Provide tier-one support for OnBoard and related products to customers and internal employees.
• Troubleshoot software, configuration, and access issues through email, chat, phone, and web.
• Escalate complex issues with clear documentation and participate in rotating on-call coverage.

Skills:

• Minimum 3+ years in customer support or technical support, with 2+ years using ticketing platforms.
• Strong customer service mindset and ability to de-escalate concerns.
• Experience with APIs, SSO, and generative AI tools is preferred.

Company:

• OnBoard is a leading board management software provider serving over 5,000 organizations.
• The company is backed by JMI Equity and has acquired eScribe and Govenda.
• OnBoard fosters a culture of togetherness and is an equal opportunity employer.