Own the Support Tech Stack:

Optimization, configuration, troubleshooting of Intercom, TalkDesk, Assembled, Scorebuddy, and Enterpret.
Documentation, integration maintenance, and internal training.
End-to-end ownership.

Lead AI and Automation Initiatives:

Maintain and improve Fin AI (chat), evaluate and launch AI for email and phone channels.
Overhaul using MCPs, Claude API, and modern tooling.
Own the internal agent copilot.

Support Proactive Customer Success:

Partner with the Knowledge Manager to keep the Help Center accurate and AI-ready.
Collaboration on lifecycle messaging that reduces avoidable inbound volume.

Design and Document Support Workflows:

Escalation paths, routing logic, macro libraries, resolution playbooks
Integration architecture that reduces manual work.

Givebutter

Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

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