What the role offers:
- Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
- Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
- Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
What you’ll bring to the role:
- 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
- Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
- Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
Zinier
Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.