About the Role:
- Support enterprise clients across both Heap and Contentsquare.
- Answer tickets, debug complex technical issues, provide phone support, and devise strategies to help customers.
- Work with Product, Engineering, Sales, and Customer Success to solve problems and improve the support experience.
What you will do:
- Provide diagnostic/troubleshooting support and technical expertise to answer customer questions.
- Respond to, resolve, and document all incoming cases reported by customers, account managers, and sales engineers.
- Collaborate cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
What you will need to succeed:
- 2+ years experience in providing customer facing support to Enterprise Accounts.
- Experience with JavaScript, HTML5, CSS, and APIs.
- Proficient with SQL and debugging tools such as Chrome DevTools.
Why you should join Contentsquare:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team.
- Work flexibility: hybrid and remote work policies.
- Generous paid time-off policy.
Contentsquare
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.