Contentsquare

This role blends strategic advisory with hands-on operational execution, providing critical insights and reporting to optimize sales performance across Enterprise and Midmarket segments in AMER. You'll ensure alignment, efficiency, and success within our rapidly scaling sales organization.

Looking for a Senior Software Engineer (Applied AI) to join exciting product initiatives that leverage the latest in AI, particularly using Large Language Models (LLMs). You will be focused on product development, with a side of early product iteration, participating in user interviews as we validate product hypotheses. This is an exciting opportunity to experience the agility of a startup, backed by the stability of a mature organization.

Help clients harness the power of Contentsquare’s data analytics solutions to drive business decisions, optimize customer experiences, and achieve measurable impact. Learn our customers’ data and analytics needs, translate those needs into technical comprehensive strategies and services, and play a critical role in the success of our customers. Work closely with our Customer Success, Product, Sales, Technical Support, and other Professional Services roles.

The Director of Support will structure and manage support for NA customers, lead the support team across the U.S., and monitor performance and customer satisfaction. They will gather and analyze information, resolve issues, and provide direction for escalations, contributing to new initiatives to improve case resolution. The director will also build a strategy for the department’s structure and act as a Customer-facing subject matter expert.