Key Responsibilities:
- Diagnose and resolve platform issues across tickets, email, phone, and chat.
- Guide members and admins through platform features, configurations, and workflows.
- Own escalated cases for enterprise and strategic accounts with urgency and cross-functional coordination.
Experience:
- 3-5 years in a technical support or customer-facing SaaS role.
- Proven ability to learn complex platforms quickly and troubleshoot issues end-to-end.
- Experience with enterprise customers and escalations.
What We Offer:
- Competitive compensation and benefits.
- Opportunities for career growth and professional development.
- A collaborative and innovative work environment.
Espresa
Espresa delivers a global and all-in-one experience for HR, People teams, and employees with a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions. We are a growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.