Espresa

As a Customer Support Specialist at Espresa, you will provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will manage escalations, interface directly with enterprise customers, and maintain high levels of customer satisfaction. This role requires working 9am - 5pm on East Coast hours, Monday - Friday.

Be hands-on with marketing campaigns from idea to launch–writing, designing, and publishing content that connects with prospects across channels. Excel in email marketing, content creation, SEO support, and light design to help move prospects through the funnel and support customer engagement. This role will focus on building a scalable library of high-performing landing pages that support inbound search, email nurture tracks, and customer education.