- Provide prompt and successful resolution of support queries across multiple channels.
- Manage escalations and interface directly with enterprise customers.
- Maintain high levels of customer satisfaction (CSAT).
Espresa
2 open remote positions
Espresa delivers a global and all-in-one experience for HR, people teams, and employees through its personal benefits platform. With a focus on Lifestyle Spending Accounts (LSAs) and a suite of wellbeing, recognition, and community solutions, Espresa empowers Great Places to Work®; they make heroes out of HR teams.
Benefits Overview 2 of 2 jobs
Health
(2)
LSA
(2)
PTO
(2)
Retirement
(2)
Open Positions
- Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
- Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
- Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.