As a Customer Success Manager you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals. You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention.
As the Sr. Operations Client Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through the management of client health and wellness. Accountable for E2E timely and accurate resolution of operational client requests and issues.
The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX. Work across the organization to foster a customer centric mindset within and across teams and processes to ensure the customer is at the center of decision-making processes.
Customer content specialists will work directly with clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, customer content specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.
Acting as the primary client contact, this position is responsible for the entire client journey and ensuring their satisfaction through onboarding, continuous support, and problem resolution. This role collaborates closely with operations to facilitate operational issue tracking, business reviews, reporting, and escalation protocols. We are seeking a candidate who possesses strong skills in the Microsoft Suite (Word, Excel, PowerPoint), demonstrates a solid understanding of technology and SaaS solutions, exhibits an inquisitive nature, and possesses strong interpersonal skills.
The Account Fleet Coordinator is the primary client service contact for a portfolio of Enterprise Fleet Management accounts, sharing ownership of the client experience with the Client Strategy Manager. The AFC maintains client relationships, provides sales and administrative support to client accounts and partners with Fleet Operations to provide for a strong client experience. The AFC is responsible for providing reporting and administrative support to the sales team as well as superior service to clients.