Remote Customer service Jobs · PowerPoint

This position performs highly technical and specialized functions for Capstone, reviewing & analyzing coding documentation from medical records and coordinating client care. The primary function is to promote retention, growth, and satisfaction through communication with the client by completing quarterly assessments, coordinating Capstone services, and strengthening risk adjustment client relationships. The role involves monitoring client needs, resolving issues, and providing training.

As the first point of contact in a customer service role, respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner. Deliver outstanding customer service while fostering positive relationships with clients. Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management. Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required. Undertake special projects and fulfill other duties as assigned. As part of your responsibilities, you will need to manage credit card information.

As a Client Success Associate, you will be responsible for leading and managing a small SBM portfolio of clients with varying Transcarent solutions and levels of complexity, supporting client relationships and ensuring a seamless experience across Transcarent solutions and drive retention and expanding relationships. This role requires strong strategic thinking, problem-solving abilities, and excellent communication skills to support both client growth and business success.

As a Customer Support Associate, provide world-class customer experience for a global FinTech. Handle online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. Requires excellent communication, time management, and attention to detail.