DrFirst

The Tech Touch Customer Success Manager (CSM) will lead the design, launch, and execution of a net-new, reactive-only support and monitoring initiative. This role combines scaled customer engagement with strategic account oversight and is ideal for someone who thrives at the intersection of technology, customer experience, and operational excellence. This role is uniquely positioned to shape how we deliver value to customers.

The Store Coordinator manages the token ordering platform, oversees shipping communications, and supports operational functions. This role combines e-commerce store coordination with customer service, requiring precision and strong communication. You will serve as the primary liaison between customers, internal teams, and shipping vendors, ensuring accurate order processing and exceptional customer experiences.