Tier 1 Technical Support
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4w PTO
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Responsibilities:
- Provide omni-channel technical support via phone, live chat, and web ticketing.
- Troubleshoot and root cause issues while escalating unresolved cases.
Qualifications:
- Minimum 2 years customer support and technical troubleshooting experience.
- Familiarity with Zendesk/CRM and strong communication skills.
Benefits:
- Medical, dental, vision, 401K match, HSA, and PTO.
- Disability, life insurance, EAP, and continuing education funds.
DrFirst
DrFirst is a rapidly growing Healthcare IT company that enhances prescription safety and efficiency, serving over 300,000 healthcare professionals and 67,000 pharmacies. It offers a collaborative environment backed by leading investors to tackle complex healthcare challenges.