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What you'll do:
- Respond promptly to customer inquiries via phone, email, and chat.
- Triage, troubleshoot, and document customer issues to ensure effective resolution.
- Escalate complex issues to appropriate internal teams while maintaining a customer-first approach.
What we're looking for:
- At least 1 year of customer service experience with strong communication skills.
- Comfort with technology, Microsoft applications, and problem-solving.
- Familiarity with support tools like Salesforce, Freshdesk, or Jira is a plus.
What we offer:
- Medical, dental, and vision coverage, plus holiday and vacation time.
- Health and wellness days and an additional paid day off for your birthday.
- A people-focused culture with opportunities for professional growth.
Not Disclosed
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.