Handle customer requests via phone, chat, and email with a friendly and professional tone.
Diagnose and resolve technical issues, including app setup and device configuration.
Escalate complex problems and document interactions accurately.

What You’ll Need:

1+ years of customer service experience and a high school diploma.
Technical proficiency in troubleshooting and ability to learn new technology quickly.
Effective communication skills and a polite, courteous demeanor.

Benefits:

Medical, dental, and vision insurance.
Paid time off and flexible spending accounts.
Life insurance and a supportive, inclusive culture.

VIPdesk Connect

VIPdesk Connect is a certified B-Corp and women-owned corporation that provides customer experience solutions for iconic brands. They are a Best Workplace winner with a culture focused on team member happiness and diversity.

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