Customer Care Representative

What You’ll Be Doing:

• Assist customers with inquiries about products, shipping, billing, and order placement.
• Research and resolve customer concerns by determining root cause and explaining best solution.
• Meet standard contact center performance metrics to ensure quality service.

The Golden Difference:

• Medical, Dental, and Vision insurance at no cost for employee-only plans.
• Employee Stock Ownership Plan and 401k matching up to 3.5%.
• 10 days paid vacation, 6 sick days, and internet reimbursement.

Preferred Qualifications:

• Customer service orientation and strong phone etiquette.
• Proficiency in basic computer applications and call center systems.
• Critical thinking and problem-solving skills.