Member Services Representative

Responsibilities:

• Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.
• Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.
• Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary.

Qualifications:

• Previous experience in customer service or call center roles preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Benefits:

• Opportunity to make a meaningful impact on patients’ lives.
• Comprehensive healthcare benefits (medical, dental, vision).
• 401(k) with company match and monthly technology stipend.