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Responsibilities:
- Create a welcoming experience by authentically engaging every caller, every time.
- Thoroughly and accurately answer questions about customers' healthcare accounts and provide appropriate solutions.
- Handle 35-50+ inbound and outbound phone calls per day and work closely with claim staff.
Qualifications:
- 2+ years of customer service experience; 1+ years in a TPA or payer setting.
- Bachelor’s degree or medical billing/coding certification.
- Strong communication, multitasking, and computer skills (Microsoft Office).
Benefits:
- Comprehensive medical, dental, vision, and life insurance coverage.
- 401(k) retirement plan with employer match and HSA & FSAs.
- Paid time off, disability leave, and Employee Assistance Program.
Point C Health
Point C Health is a national third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company with a focus on partnership, innovation, and a supportive culture.