Customer Service Associate

Opportunity Description:

• Support Operations Management department by handling patient and customer inquiries via phone and messaging.
• Conduct outbound calls to patients discharged from ER and assist with scheduling and transfers.
• Collaborate with a team of dedicated achievers to maintain excellent patient care.

Qualifications:

• High School Diploma or GED plus Medical Assistant Certificate or equivalent documented training required.
• 1-2 years of healthcare-related customer support experience preferred.
• Strong computer skills and ability to work independently in a high volume environment.

Benefits:

• Full-time employees receive medical, dental, vision, 401(k), group life insurance, and flexible spending accounts.
• Flexible vacation time, accrued paid sick time, 10 paid holidays, and eight weeks of paid parental leave.
• Additional benefits include commuter benefits, employer-paid short and long term disability, and lifestyle spending account.