Remote Customer service Jobs • Phone Etiquette

The Contact Center Rep is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone assistance to all callers through communication channels including voice, chat, email and text. Responsibilities include care coordination, outbound calls, processing referrals and authorizations, collecting and updating demographics and insurance information, verification of health plan eligibility, taking messages, and scheduling mutually acceptable appointment times.

Engage in regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This involves inbound phone calls, issue ticket management, and live chat, interactively working with patients and healthcare providers to complete enrollment, coordinate pharmaceutical distribution, answer inquiries, and help coordinate access to therapies.