Engage in regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This involves inbound phone calls, issue ticket management, and live chat, interactively working with patients and healthcare providers to complete enrollment, coordinate pharmaceutical distribution, answer inquiries, and help coordinate access to therapies.
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Join the team as a Patient Account Representative, resolving outstanding insurance claims and ensuring accurate patient billing. The role involves investigating overdue account balances, contacting responsible parties, and resolving issues impacting timely collections. The position requires attention to detail, problem-solving skills, and a passion for patient care.
You'll manage both phone and digital communications channels to deliver exceptional client support. You will be the voice of Solidcore, handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position may be remotely based in Washington, D.C. or Illinois.