New Customer Service Representative – Parent Liaison (Remote)

As a Customer Service Representative at Cranial Technologies, you will be the primary point of contact for families, healthcare providers, and insurance companies. Your responsibilities include providing outstanding customer service, accurately entering patient information, scheduling appointments, and coordinating information between various parties. A key aspect of the role involves educating families about the evaluation, treatment, and insurance processes, ensuring they have a clear understanding of their options and financial responsibilities. You will work with people from diverse backgrounds, proactively solve problems, and manage your workload efficiently. This position requires exceptional communication skills and a professional demeanor in all interactions.