BDC Service Coordinator

Be the first point of contact for customers seeking service appointments at our automotive dealerships, ensuring a seamless and positive experience from start to finish. Manage inbound and outbound communications with customers to schedule service appointments, providing exceptional service at every interaction. Listen attentively to customer inquiries to accurately determine their service needs and schedule appointments accordingly. Utilize the myKaarma scheduling system to book service appointments. Place reminder calls to customers about upcoming appointments and follow up post-service to gather feedback and ensure satisfaction. Develop and maintain strong relationships with customers and dealership staff. Consistently deliver premium-brand customer service, aiming to exceed customer expectations and enhance their experience.