Customer Service Representative II

Responsibilities:

• Handle inbound and outbound customer service interactions, ensuring first-call resolution and providing accurate information regarding claims, benefits, and coverage.
• Research and resolve member and provider inquiries, escalating complex issues to appropriate departments when necessary.
• Document all customer interactions thoroughly and maintain accurate records in compliance with internal and regulatory standards.

Requirements:

• High School Diploma or GED required with minimum 2 years of customer service experience in related field.
• Experience in high-volume call center environments with strong de-escalation and communication skills.
• Proficiency in Microsoft Office Suite and ability to navigate multiple systems with attention to detail.

Benefits:

• Competitive salary range of $38,500 – $57,800 with comprehensive medical, dental, and vision coverage.
• Retirement benefits including 401(k) with employer match, pension plan, and generous paid time off.
• Remote work flexibility with structured schedules and extensive training program.