Customer Engagement Specialist

Essential Job Functions:

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
• Capture member information accurately and update systems with complete and concise data.
• Investigate issues that cannot be resolved at the time of initial call, collaborating with internal teams.

Requirements:

• High School Diploma or equivalent required, with 2+ years of healthcare customer service experience.
• 1+ year of high-volume call center experience and proficient computer skills including Microsoft Word, Excel, and Outlook.
• Must work 40 hours/week, Monday - Friday, with availability between 7:00 a.m. and 8:00 p.m. Eastern Time.

Benefits:

• Excellent medical, dental, supplemental health, life and vision coverage with no wait period, plus a great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care, and flexible time off policies.
• Dynamic work environment with employee resource groups promoting inclusion and diversity.