New Member Support Associate
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Provide direct support to new and returning customers via phone, email, and chat.
- Use creativity and empathy to leave each customer feeling positive and satisfied.
Responsibilities:
- Work an 8-hour shift from 10:30 AM to 7 PM MT, Monday through Friday.
- Deliver timely, accurate support and simplify complex product questions.
- Report bugs and handle data reconciliation in Jira.
Skills & Experience:
- Adaptable to high volumes during Open Enrollment and tax season.
- Detail-oriented with strong communication and listening skills.
- Passionate about going above and beyond to help customers.
Benefits & Perks:
- Competitive salary, stock options, and comprehensive health coverage.
- HSA with employer contribution, FSA, and paid parental leave.
- 401k plan, flexible vacation policy, and lifestyle spending accounts.
Lively
Lively offers modern HSA and benefit solutions using user-centric design and technology. It is a remote-first company headquartered in San Francisco with employees across the US.