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About the Role:
- You'll be part of the Payor Partnership Support Team providing a best in class experience to clinicians and clients.
- You'll report to the team manager and collaborate across teams.
- This role is fully remote with travel 2-3 times per year.
Your Responsibilities Include:
- Answering live calls, chats, and emails from clinicians and clients.
- Collaborating with Customer Operations and other teams to solve roadblocks.
- Working with RCM and Engineering on bugs and billing issues.
You'd Be a Great Fit If:
- You have at least 2 years of customer support experience, healthcare billing a plus.
- You are empathetic, detail-oriented, and comfortable multitasking in a fast-paced environment.
- You have experience with health insurance and billing, and intermediate technical understanding.
Benefits:
- Comprehensive health coverage including medical, dental, and vision.
- Up to 18 weeks paid parental leave and a new child stipend.
- Flexible PTO, 12 paid holidays, winter break, and wellness stipends.
Grow Therapy
Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.