Remote Customer service Jobs · Healthcare Billing

• Accurately process patient payments and maintain payment plans.
• Interpret claim notes and update insurance information.
• Educate patients on billing concepts and resolve issues.

They support patients with payment processing, billing education, insurance verification, and claims-related inquiries. They are hiring empathetic, accurate, and compliant service providers while navigating healthcare billing systems and policies.

• Own follow-up workflows for stale, underpaid, and unpaid claims.
• Manage paper EOB intake, organization, and posting workflows.
• Investigate discrepancies between billed, paid, and expected reimbursement amounts.

Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. The company aims to shift power in healthcare away from large consolidated entities and back to clinicians.

• Process account payments and update patient insurance and demographic information.
• Research payments, rebill insurance after updates, and work with other departments for account resolution.
• Handle insurance follow-up and adjustments to ensure accurate billing and account management.

CommonSpirit Health is a large, non-profit health system operating over 700 care sites across the U.S., including clinics, hospitals, and virtual care services, providing accessible healthcare to nearly one in four U.S. residents. The organization is committed to building healthy communities, advocating for the poor and vulnerable, and innovating healing both inside and outside of hospitals, fostering a culture of compassion and caring.

• Support the current Claims suite of products, reviewing internal processes and recommending changes to improve system efficiency and automation.
• Document and communicate complex solutions to internal and external clients, assessing project complexity and estimating development timeframes.
• Perform claims conversions, provide technical support, analyze customer data, and collaborate with groups to define process requirements while maintaining project plans.

Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending, preventing fraud, simplifying healthcare, creating marketing solutions, and gaining automotive insights using data, analytics, and software. It is a FTSE 100 company with a team of 23,300 people across 32 countries, fostering an inclusive and collaborative culture focused on innovation, work/life balance, and recognition.

• Process account payments and update patient insurance and demographic information accurately.
• Research payments and rebill insurance companies when updates or corrections have been provided.
• Work collaboratively with other departments to achieve account resolution, handling adjustments and conducting insurance follow-up.

CommonSpirit Health operates over 700 care sites across the United States, providing clinic, hospital, home-based, and virtual care services. It is a large organization accessible to nearly one in four U.S. residents, committed to building healthy communities, advocating for the vulnerable, and innovating healthcare delivery with a focus on compassion.