Patient Billing Representative

Patient Payment & Account Support:

• Accurately process patient payments via phone.
• Create, update, and maintain payment plans.
• Ensure transaction accuracy, proper documentation, and data integrity.

Billing, Insurance & Claims Support:

• Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
• Verify, audit, and update insurance information for completeness and accuracy.
• Add or update insurance data within the EMR and resubmit pending or corrected claims.

Problem Resolution & Patient Education:

• Research account history to determine the root cause of billing or payment concerns.
• Recommend appropriate resolutions and next steps in alignment with Privia policies.
• Maintain professionalism and empathy during complex or sensitive financial discussions.