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Open Positions
Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service. Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts. Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.
Customer Service
Communication
CRM Platforms
Attention To Detail
Problem-solving
Make outbound calls to eligible health-plan members using an automated dialing system. Follow established scripts and enrollment procedures accurately. Engage members in professional, friendly, and conversational discussions.
Outbound Calling
Sales
Customer Service
CRM
Communication Skills
Assist customers with natural gas billing, payments, and account inquiries. Process payments, resolve issues, and update account information. Maintain professionalism and follow privacy procedures in all interactions.
Customer Service
Communication
Billing
Attention To Detail
Computer Systems
Assist customers with natural gas billing inquiries and account issues. Process payments and update account information accurately. Handle customer concerns professionally and escalate when needed.
Customer Service
Communication
Billing
Attention To Detail
Computer Systems
Conduct high-volume outreach (120–200 calls per day) to prior customers seeking additional capital. Communicate via phone, email, and text to assist past clients with new financing applications. Identify client needs, align them with product offerings, and transfer qualified prospects to Senior Sales Representatives.
Sales
Communication
Relationship Building
CRM
Analytical Problem-Solving
Conduct high-volume outreach (120–200 calls per day) to prior customers seeking additional capital. Communicate via phone, email, and text to assist past clients with new financing applications. Collaborate with Senior Sales Representatives by transferring qualified prospects for closing.
Sales
Relationship Building
Analytical
Problem Solving
Communication
Make outbound calls to hospitals and clinics to conduct brief surveys on after-hours and emergency protocols. Accurately document responses using provided systems while maintaining a professional demeanor. Handle a high volume of calls, meeting quality standards and protecting confidential information.
Customer Service
Communication
Technical Savvy
Call Center
Self-Motivation
Provide compassionate customer service to policyholders, assisting with questions and initiating sensitive claims during emotional conversations. Communicate clearly and at a comfortable pace, listening carefully and documenting interactions accurately while maintaining confidentiality. Remain calm and professional on every call, treating all customers with dignity and ensuring a positive experience.
Customer Service
Empathy
Communication
Listening
Patience
Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. Accurately process payments, create payment plans, and interpret claim notes and billing outcomes. Research account history to resolve billing issues and educate patients on insurance concepts.
Customer Service
Healthcare Billing
Insurance Verification
Payment Processing
EMR Systems