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Five Star Solutions
Five Star Solutions
6 open remote positions
Five Star Solutions provides customer service and support for clients including J.W. Pepper, the largest US sheet music and accessory retailer. The company values diversity and is committed to a professional, inclusive workforce.
Salary Distribution
6 of 6 jobs
Benefits Overview
1 of 6 jobs
(1)
(1)
Open Positions
Handle customer questions and concerns over phone, email, and chat. Support bands, choirs, and orchestras with sheet music and accessory orders. Identify upsell opportunities and keep a positive, professional attitude.
Customer Service
Call Center
Microsoft Office
CRM
Communication
Handle inbound participant calls and emails with professionalism. Resolve retirement benefit payment issues accurately. Document cases and manage inquiries in Salesforce.
Customer Service
Salesforce
Microsoft Office
Communication
Problem Solving
Handle inbound calls from customers regarding debit card incentives, orders, and balances. Follow communication scripts and identify customer needs to provide solutions and alternatives. Maintain punctuality, professionalism, and flexibility to cross-train as requested.
Customer Service
Call Center
Communication
Active Listening
Computer Skills
Answer inbound calls regarding patient statements, insurance payments, and account balances. Process credit card payments and document call details, account inquiries, and actions taken. Deliver friendly, professional service while handling sensitive billing questions.
Customer Service
Communication
Computer Skills
Attention To Detail
Multitasking
Assist customers with natural gas bills, payments, and account information. Research and resolve account issues while clearly explaining billing details and payment options. Maintain accurate customer records and provide professional, empathetic support on every interaction.
Customer Service
Communication
Data Entry
Attention To Detail
Problem Solving
Process patient payments and manage payment plans with accuracy and compliance. Educate patients on billing, insurance verification, and claims-related inquiries. Resolve billing issues by researching account history and coordinating with internal teams.
Customer Service
Healthcare Billing
Insurance Verification
Claims Processing
EMR Systems