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Key Responsibilities:
- Handle inbound calls, emails, and voicemails from retirement plan participants.
- Resolve issues related to benefit programs and payment inquiries.
- Document all cases thoroughly in Salesforce.
Qualifications:
- 1 year customer service or call center experience preferred.
- Strong verbal and written communication skills.
- Must be 18 years of age and pass a background check.
Work Environment:
- Remote position with full-time hours (40 per week).
- Paid training and shift differential for nights and weekends.
- Availability required between 8:00am-8:00pm EST, Monday-Friday.
Five Star Solutions
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.