The Intake Specialist Outbound (Bilingual/Spanish) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. The role provides excellent customer service and appropriately documents requested appointment.

Maintains proficiency in clerical operations to govern accuracy in registration, scheduling, and check out prescribed workflows, acting as mentor and trainer for front line clerical teams. The role investigates patient concerns, maintains customer focused communication, schedules and drives workflow, and participates in Quality Improvement Processes.

Clinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization, delivering exceptional member experience in all member interactions and throughout all care delivery. They will utilize strong organizational ability and proactively assist in sustainable administrative processes while identifying areas for improvement in operational workflows.

Virtual Customer Support plays an integral role in the success of the practice. Virtual Care Support team members ensure high-quality patient care and exceptional customer experience. The Customer Support team member must be comfortable with interacting with customers and medical teams across multiple channels including text, phone, and email.

The Admissions Specialist I will field admissions inquiries as the front door for families seeking care with Equip, requiring communication and relationship skills, a love of data, and a can-do attitude while being passionate about evidence-based care.