Job Description
As a Senior Member Navigator (Labs) you will be an integral part of the FOLX care team, ensuring that members are supported at every stage of their journey. You are committed to removing non-clinical barriers to care by identifying resources and helping members navigate the healthcare system. Respond to member inquiries via ZenDesk support tickets, assist Member Navigators and Member Advocates with complex lab cases, and manage daily operations with Quest. You will identify knowledge gaps and training opportunities, create documentation, and assist in training new team members. Collaborate with leadership and partner teams by sharing insights, identifying trends, risks, and opportunities, and proposing solutions for process improvements.
About FOLX Health
FOLX Health exists to be the leading health and wellness platform for LGTBQIA care, providing end to end services, both virtually and in person, across the spectrum of community needs.