Remote Customer service Jobs · Customer Engagement

• Own all customer relationships throughout the contract.
• Be the primary interface between our customers and our team, representing the voice of the customer to our engineers.
• Support the customer with new updates, workflows, and features to the platform.

Peregrine helps complex organizations solve their hardest problems with speed and accuracy, using an AI-enabled platform. They support hundreds of customers across 23 states and two countries, serving more than 90 million people.

• Help develop Customer Support processes for a rapidly growing organization and team
• Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
• Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary

CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.

• Own customer outcomes across a portfolio of accounts.
• Lead strategic planning sessions and business reviews.
• Lead customer onboarding, adoption, and engagement milestones.

AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. They foster a collaborative culture where innovation thrives and every team member is valued.