Job Description
The Customer Success Manager will be the primary point of contact for client engagements, ensuring objectives and expectations are aligned. Responsibilities include partnering with stakeholders to drive platform adoption, conducting business reviews, planning user training, and monitoring customer sentiment. The role involves navigating complex projects, tracking performance metrics, delivering executive-level presentations, and resolving client challenges, all while providing feedback to improve the customer experience. The aim is to increase MAUs, NPS, CSAT, and ARR.
About H1
H1 provides a platform that can optimally inform every doctor interaction globally, promoting health equity and building needed trust in healthcare systems.