Customer Value Advocate Manager

As the Customer Value Advocate Manager, you are responsible for designing and executing strategic initiatives to reduce churn and maximize customer value across high-priority, at-risk accounts. You serve as a strategic advisor and renewal partner to Customer Success Managers (CSMs), Front Line Managers (FLMs) and our Executive Leadership Team, driving retention through proactive engagement, cross-functional collaboration, and tailored customer strategies to increase renewal likelihood. Key responsibilities include churn risk mitigation & strategic renewal support by identifying and engaging with red and at-risk accounts to increase renewal likelihood. The candidate will proactively monitor and engage with accounts showing decreased usage and activity via customer health score, adoption dashboard and triage dashboards in Tableau. The candidate will also be involved in program development & enablement and cross-functional collaboration. The position acts as a strategic advisor to CS leadership, identifying common themes across segments, managing key initiatives and communications.