Senior Customer Success Manager

In this position, you will lead the onboarding of enterprise-level customers, ensuring seamless adoption and clear articulation of value from the outset. Design and execute a comprehensive customer engagement strategy that drives satisfaction, value realisation, and long-term success. You will act as a Smartsheet expert and trusted advisor, helping customers overcome challenges and achieve tangible business outcomes through improved project and work management. You will conduct regular Business Reviews and develop scalable tools, frameworks, and best practices. You will also analyze usage data to uncover trends and insights. You will serve as the primary point of contact for high-impact customer situations, ensuring swift resolution and preservation of customer value. Collaborate with Sales and Professional Services to share customer insights. Consistently meet or exceed performance goals, including value metrics and renewal targets. Perform other duties as required.