Remote Customer service Jobs · Revenue Cycle

• Handle inbound billing calls, escalations, and urgent member requests with empathy and accuracy.
• Research and resolve billing concerns including insurance denials, payment discrepancies, and patient balances.
• Partner with Revenue Cycle Management SMEs and support teams to document, escalate, and resolve cases.

Tia is transforming women's healthcare by integrating primary care, gynecology, mental health, dermatology, and wellness in person and virtually. Backed by Series D funding and trusted by over 120,000 women, Tia fosters a culture of excellence and continuous improvement.

• Interview patients and representatives to gather complete demographic and financial information for account resolution.
• Analyze financial data to determine appropriate payor sources and assist with applications to agencies like DHHS and SSA.
• Communicate estimated financial responsibility and request payment, ensuring all possible payor sources are exhausted before hospital sponsorship.

Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. The company has 32,000 team members dedicated to supporting health and well-being.

• Reviews complex hospital service accounts to ensure completeness prior to patient arrival.
• Verifies patient insurance, confirms benefits, and determines authorization requirements.
• Initiates pre-certification and creates patient liability estimates.

Piedmont Healthcare is a healthcare system providing comprehensive medical services across Georgia. It is a large organization focused on patient-centered care and community health.