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Piedmont Healthcare
Open Positions
Triage all Tier 2 clinical calls from the IS Service Center, addressing immediate customer needs to ensure quality clinical care. Utilize knowledge of Epic and care workflows to identify and resolve application issues, providing just-in-time training as needed. Document issues and troubleshooting steps in the ticketing system, escalating complex problems to appropriate support personnel.
Epic
Clinical Workflows
Ticketing Systems
Customer Service
Completing collection and A/R follow-up activities for third party payors. Maintaining quality and productivity requirements as outlined in performance expectations. Reporting to the Manager/Supervisor of A/R Follow-up.
Accounts Receivable
Medical Billing
Revenue Cycle
Collections
Customer Service
Supervise and develop Patient Connection Center staff handling imaging order accuracy, insurance verification, and authorizations. Monitor performance, coach employees, and ensure high-quality patient access and scheduling processes. Collaborate with leadership to meet revenue cycle goals and maintain compliance with healthcare reimbursement standards.
Revenue Cycle
Contact Center
Healthcare Reimbursement
Supervision
Epic