Customer Service Patient Liability Rep II

Overview:

• This role is responsible for handling and resolving incoming customer inquiries and concerns escalated from patients and guarantors.
• The position involves acting as a leader to other team members and ensuring a consistent, seamless experience.

Key Responsibilities:

• Provide financial counseling resources to physician offices, hospitals, and patients/guarantors.
• Collect outstanding balances through outbound phone contact.
• Report directly to the Director of Customer Service.

Qualifications:

• High school diploma required; bachelor's degree preferred.
• Two years of relevant healthcare revenue cycle experience required.
• Experience with Epic Resolute and Cisco Unified Contact Center required.