Customer Experience Representative

Responsibilities:

• Handle inbound call volume, expecting 30-35 post-sales calls/chats per day.
• Provide single call resolution and handle escalations to the best of your ability.
• Maintain customer records in Salesforce.com and report issues using ServiceNow.

Qualifications:

• High School diploma or equivalent required.
• Minimum 1-2 years in a customer-facing, fast-paced service role.
• Ability to type 40+ WPM for phones and 45+ for chat.

Benefits:

• Medical, dental, vision, paid time off, life insurance, and 401(k) with company match.
• Mental health coverage, gender affirming and family building benefits, paid parental leave.
• Associate discounts and community involvement opportunities.