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What You'll Do:
- Handle a high volume of inbound calls while maintaining strong service levels.
- Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
- Resolve customer issues or route inquiries to the appropriate department when needed.
What Makes You Successful:
- You’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction.
- You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.
- You’re organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation.
What We Offer:
- Competitive hourly pay and comprehensive medical, dental, and vision benefits.
- 401(k) with company match, paid time off, and company holidays.
- Opportunities for career growth, internal advancement, and a collaborative team environment.
APCO Holdings
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company is a medium-sized organization with a collaborative and supportive team environment, driven by values of Commitment, Accountability, Results-Driven, and Excellence.