Source Job

• Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
• Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
• Upsell when required and escalate interactions as necessary.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.

• Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
• Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
• Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.

Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.

• Handle a high volume of inbound calls while maintaining strong service levels.
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
• Resolve customer issues or route inquiries to the appropriate department when needed.

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company is a medium-sized organization with a collaborative and supportive team environment, driven by values of Commitment, Accountability, Results-Driven, and Excellence.

• Provide top-notch customer service via phone, email, and chat to Lively account holders.
• Solve complex tasks related to all Lively products with accuracy and empathy.
• Generate bug reports and handle data reconciliation through Jira.

Lively offers modern HSA and benefit solutions using user-centric design and technology. It is a remote-first company headquartered in San Francisco with employees across the US.

• Serve as front-line support in a high-volume inbound Contact Center, assisting patients and providers with professionalism and empathy.
• Verify insurance, investigate benefits coverage, estimate out-of-pocket costs, and discuss patient payment options.
• Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.

iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.

• Handle inbound post-sales calls and chats, providing single-call resolution and managing escalations.
• Maintain customer records in Salesforce.com and report inefficiencies via ServiceNow.
• Collaborate with a team of 5-10 representatives to meet call quality, adherence, and performance metrics.

Ferguson is a leading distributor of quality supplies for infrastructure, plumbing, HVAC, and more, serving commercial and residential industries. With approximately 36,000 associates across 1,700 locations, the company fosters a culture of pride, growth, and meaningful work.

• Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
• Manage case work, document interactions, and ensure accurate data entry.
• Collaborate with teams to escalate complex issues and maintain service quality.

Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.

• Handle inbound service and reservation calls with professionalism and care.
• Resolve customer requests efficiently, aiming for one-call resolution whenever possible.
• Use internal tools and resources to independently assist customers.

World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, they offer a people-focused culture with a strong commitment to employee engagement and remote work.

• Handle inbound and outbound calls to ensure patient satisfaction, troubleshoot concerns, and explain insurance coverage.
• Obtain and process authorizations for reorders, resolve patient issues, and ensure accurate reorder processing via phone and document processing.
• Maintain patient documentation, insurance requirements, and company procedures with high confidentiality.

CCS is a strategic partner addressing America's healthcare challenges through intelligent chronic care management, focusing on diabetes and chronic conditions. Recognized as a Great Place to Work®, they support over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals.

• Provide customer service and emergency services support for a public utility client.
• Manage incoming calls and inquiries with strong communication and multi-tasking skills.
• Work 24/7 shifts including weekends, with on-site training followed by remote work.

Sutherland is a digital transformation company that helps clients in industries like banking, healthcare, and retail achieve greater agility and transform customer experiences. The company has been operating for over 35 years and is Great Place to Work certified, promoting a culture of advancement and employee support.

• Give superior customer service over the phone and work behind the scenes on a computer.
• Schedule appointments, perform insurance verification, and route calls to correct personnel.
• Multitask from multiple electronic clinical programs and websites in a fast-paced environment.

Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon, dedicated to providing exceptional patient care. With over 35 locations, the company fosters a culture of community, accountability, respect, empathy, integrity, and service excellence.

• Manage large amounts of incoming phone calls and identify customer needs to achieve satisfaction.
• Build sustainable relationships through open and interactive communication, providing accurate information using the right methods.
• Meet personal and team sales targets, call handling quotas, and keep accurate records of interactions.

A1 Garage Door Services provides garage door repair and installation services to residential and commercial customers. They emphasize a culture of ownership, reliability, and customer focus with internal promotion opportunities.

• Schedule customer appointments for collision repair and estimates with strict adherence to SOPs.
• Manage high-volume inbound and outbound communications with empathy and professionalism.
• Multitask across systems to coordinate rental cars, towing, and resolve customer concerns.

Crash Champions is a leading multi-shop operator of collision repair services, also operating luxury EV repair centers. With more than 650 locations and 25 years of history, the company emphasizes a 'People First' culture and high-quality service.

• Handle high-volume inbound and outbound calls to guide patients through their treatment journey.
• Provide empathetic support, book appointments, and maintain accurate patient records.
• Collaborate with clinical team to ensure seamless patient experience.

Montu UK is a leading digital health company specializing in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. As a fast-growing organization, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
• Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
• Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.

• Handle inbound and outbound customer communications via phone, chat, social media, and email to resolve issues and maintain relationships.
• Schedule delivery orders, process account updates, and perform soft collections for customers on credit hold or past due.
• Support new account setup and ensure accurate account maintenance while meeting performance standards.

Ferrellgas provides propane and related services to residential, commercial, and agricultural customers across the United States. Recently recognized as one of America's Most Trustworthy Companies for 2025, the company emphasizes community involvement and supportive team culture.

• Coach agents to improve knowledge, engagement, and sales performance.
• Collaborate with Operations Manager and Supervisors to develop and execute daily improvement plans.
• Monitor calls and provide feedback via calibrations, one-on-ones, and live side-by-sides.

TP is a leading global provider of digital business services that partners with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, the company fosters a culture of inclusion and diversity.

• Manage and resolve high volumes of patient accounts for services provided by Essentia Health.
• Serve as primary contact for patients to discuss statements, resolve inquiries, and provide financial assistance via phone and face-to-face.
• Perform account analysis, follow up on delinquent accounts, and handle payment plans and collections.

Essentia Health is a healthcare system providing patient- and family-centered care in communities across the upper Midwest. It is a large organization that values quality, hospitality, respect, joy, justice, stewardship, and teamwork.

• Contact patients for payments on outstanding balances.
• Process account adjustments and establish payment plans.
• Maintain confidentiality and adhere to HIPAA regulations.

AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs care. With over 1,400 team members, they care for more than 100,000 people across all 50 states.

• Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
• Document all interactions accurately and manage cases within company systems.
• Escalate complex issues and collaborate with teams to ensure timely resolution.

Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.