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Role Overview:
- Serve as the first point of contact for members and customers.
- Manage inbound and outbound calls, texts, and emails.
- Ensure a positive customer experience through empathetic communication.
Qualifications:
- High school diploma or equivalent.
- Minimum 1 year of customer service or call center experience preferred.
- Strong verbal and written communication skills.
Working Conditions:
- Remote position with specific state residency requirements.
- Full-time, 40 hours per week, Monday to Friday.
- Paid training lasting 1-2 weeks.
Five Star Solutions
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.