Help couples plan destination weddings, honeymoons, and group travel. Research venues, packages, and travel logistics based on client needs. Coordinate travel arrangements including flights, accommodations, and excursions. Provide excellent virtual customer service via phone, email, or Zoom.
Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email. Maintain multiple ticketing queues/mailboxes alongside of other team members. Take and record incoming phone calls. Provide training for key users and ensure the continuous support of the users of our systems. Complete integration of new carriers onto the platforms. Become one of the main contacts for new and existing customers. Meet deadlines of all projects.
The Tier 2 Support Technician will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners). Success in this role requires a talent for real-time, efficient problem-solving, and technical communication skills to provide support to resolve day-to-day issues.
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager responsible for providing exceptional customer service and support, handling account receivables and collections from delinquent clients. You will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
In this role, you will support clients before, during, and after their travel planning process by providing timely communication, resolving issues, and ensuring a smooth and stress-free experience. The ideal candidate has a passion for helping others, strong communication skills, and a commitment to delivering exceptional service in the travel space.
Act as the first point of contact for company clients, resolve complaints and prevent additional issues by improving processes, and build & maintain a good relationship with assigned carriers based on trust and respect. Collaborate with internal departments to fulfill carrier needs, maintain up-to-date knowledge of assigned accounts and communicate with assigned carriers via email, text, or phone.