Remote Customer service Jobs • Organizational

The Patient Coordinator is responsible for full life-cycle coordination of care and serves as a liaison between the patient and healthcare system. This position helps manage patient needs and coordinates services across multiple care teams and facilities. This position answers all patient questions and collaborates with members of an interdisciplinary team to coordinate care and facilitate resource and discharge planning to reach optimal outcomes for the patient.

This position involves assisting vacation rental homeowners in the Guestworks Program, serving as the primary point of contact and helping them navigate account-related questions, financial statements, rates, and revenue insights. You will provide clear, accurate, and timely support while ensuring homeowners feel supported in managing their rental business.

The Tier 3 Escalation Specialist handles the most complex and critical customer issues that surpass the expertise of Tier 2 support, including resolving severe customer complaints and managing escalations related to financial transactions. This role ensures the highest level of customer satisfaction and involves working closely with cross-functional teams to manage escalations requiring advanced customer support and problem-solving skills.

Enroll patients as a frontline ambassador by making outbound calls to enroll them into Pomelo Care services. Educate patients on available clinical and social resources, answer questions, and address concerns. Document interactions, collaborate with healthcare providers, and participate in training. Manage inbound calls from potential patients.