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Overview:
- Adaptable to assist patients/healthcare providers with prescription drug inquiries.
- Troubleshoot mail-order issues, and guiding them through basic resolution steps.
- Become an expert on GLP-1 products and functionalities.
Skills and Responsibilities:
- Maintain excellent Customer Service Satisfaction Ratings.
- Maximize the use of key resources.
- Collaborate with colleagues and management
Requirements:
- Tech-savvy and comfortable using CRM and online support tools.
- Ability to handle multiple chat conversations simultaneously.
- Thrive in a fast-paced, dynamic environment
Helpware
Helpware is a technology-driven company delivering Customer Experience & Operational Support. We leverage empowered teams, innovative solutions, and technologies with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.