Field complex inbound inquiries, emails, and chat messages with professionalism and empathy.
Maintain meticulous and accurate records of customer interactions within the CRM and AI tools.
Partner with AI-powered tools (e.g., AI copilots, knowledge bases) to access real-time information.

Problem Resolution:

Efficiently and creatively resolve customer complaints, escalating complex issues to the appropriate channels when necessary.
Proactively identify trends in customer feedback and issues, providing insights to management to streamline processes and enhance the member experience.

Qualifications:

2+ years Pharmacy or Health Care customer service experience.
Strong interpersonal skills to build rapport, actively listen, and tailor service to member emotions and intent.
Proficiency with computers and the ability to navigate multiple systems simultaneously, including CRM, AI tools, and Contact Center software.

VytlOne

VytlOne is an independent, fully integrated total pharmacy solutions partner. They offer mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. They have over 1,600 passionate professionals across nearly every U.S. state and fosters a culture of authenticity where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference.

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