Guide clients through ICHRA/HRA onboarding and resolve issues via phone, email, text, and chat.
Problem-solve setup issues with urgency and document best practices for ICHRA operations.
Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support.
Vitable is a health benefits platform designed for underinsured and uninsured workers, enabling employers to offer real, high-quality healthcare. It's a small, passionate team moving fast with a culture of collaboration, high standards, and a deep sense of urgency.
Track repairs, returns, and service questions from first contact through resolution.
Own the support queue across email, chat, and phone.
Maintain accurate client records in CRM.
Veta Virtual provides virtual customer care and support services for luxury brands. They are a mission-driven company with a supportive culture and a fully remote team.
Own the structure, strategy, and content quality of the Help Center.
Script, record, and maintain product explainer videos embedded into the Help Center.
Partner with Product and Marketing to translate new features into user-friendly documentation.
WeTravel is a travel tech platform that helps travel organizers manage payments and bookings. They are a global, systems-oriented company that values collaboration and continuous improvement.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Provide prompt and professional email support to players through Zendesk, handling billing, account, and bug inquiries.
Identify and document technical issues, perform QA smoke testing, and collaborate with QA and development teams.
Manage player reviews across Apple App Store and Google Play Store, responding constructively to feedback.
Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated Customer Support Representative to manage player inquiries, troubleshoot issues, and collaborate with internal teams.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
Collaborate with cross-functional teams to align customer success strategies with broader business objectives.
Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.
Proactively reach out to patients at risk of canceling or disengaging.
Handle inbound cancellation and pause requests with empathy and professionalism.
Support patient retention by identifying solutions that meet their needs.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As a remote-first, globally distributed team, they value clarity, accountability, and initiative.