Make support content clear, discoverable, and genuinely helpful. Responsible for creating and maintaining high-quality knowledge base articles, internal support documentation, and agent macros that reduce ticket volume and improve customer experience. Collaborate with product, customer support, and success teams to ensure customers always have the right information.

Responsible for ensuring the movement of freight by our carriers is coordinated according to our customer’s needs. Manages the customer board by calling carriers to confirm pick up and deliveries and advising dispatcher/shipper/consignee of delays. You will email/call clients when shipments are delivered, track and trace merchandise to provide the latest updates quickly, and enter pro numbers and obtain PODs after shipments are dropped off at our terminals.

Join our awesome team as a Customer Success Manager and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships. You will support daily communication, work with CS metrics, establish clear retention goals, minimize customer churn, conduct cust dev interviews, help process billing requests, encourage upsells and cross-sells, assist in customer onboarding and training, and ensure customer satisfaction.

Manage inbound and outbound calls, resolve customer concerns efficiently, and build sustainable relationships through open communication. Ensure customer satisfaction, keep records, and follow communication procedures. Candidates should have at least 1-year experience as a Customer Service Representative with excellent English communication.