Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Proactively contact at-risk patients before they disengage or cancel, using behavioral signals and CRM flags to prioritize outreach.
Handle inbound cancellation and pause requests with empathy and confidence, saving accounts where possible.
Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative.
Lead and develop a remote LATAM-based team of CSMs for SMB and mid-market nonprofit customers, driving retention and growth.
Design AI-driven service workflows for SMB segments and build scalable playbooks and KPIs for high-volume account management.
Oversee customer lifecycle from kickoff to expansion, partner with cross-functional leaders, and mitigate churn risk.
Fundraise Up is a global fundraising platform that helps nonprofits accept donations quickly and seamlessly, powering tens of millions in donations monthly. Trusted by major organizations like UNICEF, the company has a 4.9/5 rating and a diverse, remote team focused on innovation and accessibility.
Support all users of the platform before, during, and after their events.
Run regular webinars for event organizers and exhibitors.
Provide online and/or onsite support for events throughout their duration.
Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. With over 180 team members representing 42 nationalities, we champion diversity as a catalyst for creativity and innovation, offering full remote opportunities.